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FREQUENTLY ASKED QUESTIONS
What is an escape room?
An escape room is a live adventure game. Participants are placed in a room full of original puzzles and clues. You use elements of the room in order to unravel the mystery, solve the puzzles and achieve the objective. Either the doors will open or you will be notified by a game master once you've properly "Escaped"!
Which room is best for me?
At Mindescape, our rooms offer a multitude of challenged and puzzles that are diverse but ultimately accessible to all. We have rooms that certified experts barely escape from, but girl scout troops handle with ease. But obviously, we can't tell you everything! For a detailed description of all our rooms and their offerings, CLICK HERE.
What are some strategy tips you could give me?
What should I bring?
We have lockers in the lobby where you can lock up any bookbags, purses and other material items you might have with you during your game. You won't need any additional items or tools to complete these puzzles, just a sharp mind, and a competitive spirit!
Are these games appropriate for kids?
What are the age minimums?
Where can I park?
530 S. 2nd Street, Philadelphia PA 19147, Abbotts Square Parking Garage
What should I wear?
Can we bring food and drink into the rooms?
How early should I arrive?
All in All, plan for around a 90 minute experience, if you include your hour long game and taking pictures afterwards.
Are these games handicap accessible?
We have complete ramp access to the lobby of mindescape, and our Thai Prison Escape Room is ADA Accessible. You can read more about the room here. We hope you enjoy your time at MindEscape, and if there's anything that we can do to make your time more comfortable, please don't hesitate to ask.
I'm claustrophobic. Will I be alright?
I might've had too much to drink...
What if there's an emergency?
Our rooms are fully up to code and monitored the ENTIRE time both with video and audio.
All doors are equipped with emergency release buttons as well.
Here are some of our other precautions:
How long do I have to escape?
For a more in depth analysis of each room, go here.
What do the game masters do?
When they're not running games, they're running mindescape, maintaining rooms and remixing our puzzles and challenges. And they lead pretty awesome lives as well. To read more about our awesome game masters, go here.
How many hints can I get?
Can I skip any puzzles?
Our games are designed so that every stone must be unturned to escape. If you manage to circumvent a puzzle in a certain area, you will most likely be skipping an item or a device that's directly needed in order to escape the room. Nonetheless, in our Alice In Wonderland room, our Game Masters have the ability to remotely skip one puzzle for your game. However, make sure to use this skip wisely!
What should I stay away from?
There's alot to search for and go after, but as a rule of thumb, you wont need to worry about anything on the ceiling. There's nothing in the air vents, sprinkler systems, lights or outlets. It's for your own safety that you steer clear of them. You might also see somethings that say "DON'T" or "DO NOT TOUCH". Avoid these items as well. They're typically housing some plumbing or electronics that make the game run.
What can I use to win the game?
Literally everything and anything else! We've even had instances where some of our players have used their surroundings in interesting and inventive ways to overcome our various challenges. Make sure you're using your time wisely, you never know what might actually be useful...
How should I behave in a escape room?
You should behave in a civilized, polite and open way. Please respect the room that you're playing in; theres no need to throw things around or scramble through haphazardly. Also, please do your best to treat the other humans with respect, whether they're the game masters or the other people playing. If at anytime the game master determines that you're damaging the room, or being especially rude to whomever, you will be asked to leave the building.
What if I accidentally break something?
There are some minor things that might break during the course of the game. Simply alert the game master, and we'll depending on the severity we'll either stop the game, or we'll resolve the issue at the conclusion of the game.
What if I need to leave early, or need to go to the bathroom?
If at anytime you need to leave, whether it's for a phone call, a bathroom break or an emergency, there's a switch by the door that says either "Door/Exit" or "Press To Exit". Simply press the button and you'll be able to walk out of the room. There's no penalty for using this option, you can just as easly return to the room once you're done.
Can I use my phone during the game?
You can keep your phone on your person during the game, perhaps to take a picture after, but we ask that you don't use it while the game is running. If you'd like you can keep them in the lockers for the duration of your time.
Are there private games?
MindEscape is proud to be the only escape room in Philadelphia that allows you to play private games during the week (Monday - Thursday) at no extra charge or player minimum. To book a private game during the weekend (Friday - Sunday) , all you need is to book at least 6 tickets or more for your game.
What's your cancellation policy?
All sales are final. We do not offer refunds orcancellations on our games. However, we can easily reschedule any game or event at least 24 hours before the activity's start time with $30 cancelation fee.