Frequently Asked Questions

If you are unable to find an answer to your question, feel free to email us fun@mindescaperoom.com or give us a call (215) 454 6159

Rules

MindEscape believes in a fun experience above all. You will get as many clues as you need or want without penalties or “time deduction”.
You will get the clues on-demand or if the Game Master observes the group is struggling.
You can absolutely instruct our Game Masters not to provide any help

Category: Rules

Yes. To reschedule, call or email us with your new date and time of choice. You can find available time slots by looking at our interactive calendar. There is no additional charge to reschedule with 48 hours’ notice.

Categories: Booking, Rules

Please give yourself some extra time, and arrive 15 minutes prior to your start time. Games will begin exactly at their appointed time.
We are unable to wait if you are late, and as a result, you may have less than 60 minutes to play. Street parking in the South Street district can be a challenge at peak hours. Please check out our parking recommendations .

Categories: General, Rules

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

Categories: General, Rules

If our Game Masters determine the Group pose a danger to themselves or others, they are instructed to warn the group and stop the game.
If you are not allowed behind a wheel, you will do a poor job enjoying the game.

Categories: General, Rules

Groups

Yes, we can. Please contact us when booking your experience. We can accommodate large parties and special occasions. We can tailor the perfect outing whether it is a birthday party, bachelorette or graduation. Employee appreciation or a team building event. We’ve had several wedding proposals where the proposal was integrated as part of the room mechanics. Upon request, we can customize the experience for your special occasion.

Categories: General, Groups

We can certainly accommodate large parties. For corporate events, we assign different time slots and sometimes we spread it out for a few days.
For large private parties, we can team up with one of the many excellent bars/restaurants on South Street and integrate the room with the outing. It all depends on what will suit you best. Give us a call or send us an email at Fun@MindEscapeRoom.com or (215) 454-6159

Category: Groups

By default the rooms are public, however, we can certainly help upon request.
(Escape Thai Prison) For groups of eight and up, we offer private booking complimentary.
(Escape Jack The Ripper) For groups of five and up, we offer private booking complimentary.
For groups with young children, we may offer private booking at our discretion.

If your group does not meet the minimum participants and would like to reserve a private party, we require payment up to the minimum number of participants. Another option is to try and book your experience during a weekday or early on a Sunday.

Categories: Booking, Groups

Getting Here

There are several garages around. You can find them here. Street parking is metered and available most of the time.

Note on Weekends, particularly Friday evenings and on a Saturdays, there may be some traffic and trouble finding street parking. Please plan accordingly.
Also, note that Philadelphia Parking Authority around here is pretty strict, so please pay attention (and the meter!).

Categories: General, Getting Here

General

An escape room is a live adventure game. Participants are placed in a room full of original puzzles and clues. You use elements of the room in order to the mystery and the achieve the objective. Some rooms include primary and secondary objectives

Category: General

When choosing an escape room, take into consideration the storyline of the room, the number of participants, and the location of the facility. It is very important to look up the online reviews; other participants experience will help you make a decision.

You can research MindEscape on Google, Facebook, Yelp or TripAdvisor. Our rooms can host anywhere between 2 and 12 players, although groups of 4 and up are recommended. The themes of the rooms are “Escape the Thai Prison” and “Escape Jack the Ripper”.

Category: General

Escape games require teamwork, communication, delegation, critical thinking, attention to detail, spatial observation and much more. Our games are accessible to wide age ranges. The most successful teams are made up of players with homogenous experiences, skills, background knowledge, and abilities. The more diverse of a team, the better chances you have of success!

Category: General

As a live-action game, participating in an escape room creates opportunities for players to bond and share an experience. The participants are disconnected from their phones and electronics. They have to engage one another creating collaboration and good old fashion team work. It is the perfect team building event and an absolutely fun outing.

Category: General

Your energy and enthusiasm is all you need to escape the room games! In fact, all phones and bags remain in our lockers (you will take the key to the locker with you).

Category: General

You can try!
If we have room we will certainly let you play, but we do recommend booking in advance.

Categories: Booking, General

The minimum age for the “Escape Thai Prison” is 8 years old. If you have a youngster or two under the minimum age, they are welcome to tag along with a group of adults. Players 16 years and younger must have at least 2 adults in their group.
The minimum age for “Escape Jack the Ripper” is 16 years old.

Category: General

Absolutely! The relationships within a family create an excellent group of players. Communication and team work are key in an escape game. Word of advice: listen to your kids! They have a unique perception and may notice something you have overlooked

Category: General

It’s possible. Our rooms are spacious enough for up to 12 players (Escape Thai Prison) and up to eight in Escape Jack the Ripper. As such contain enough playing elements for everyone.

However, if you wish to have the time slot exclusively for your group please send us an email to Fun@mindescaperoom.com or call us @ (215) 454-6159.

Category: General

MindEscape Philadelphia currently has two escape rooms in one location: Escape Thai Prison and Escape Jack the Ripper.

Category: General

We find that the size of the group does not matter. It is all about communication and team work. If you feel that your group is too small (just you?) or too big (25 people birthday party or a corporate outing) feel free to contact us at Fun@MindEscapeRoom.com or (215) 454-6159 and we will guide you and make your event special and successful.
Check out our corporate page for additional information.

Category: General

Yes, we can. Please contact us when booking your experience. We can accommodate large parties and special occasions. We can tailor the perfect outing whether it is a birthday party, bachelorette or graduation. Employee appreciation or a team building event. We’ve had several wedding proposals where the proposal was integrated as part of the room mechanics. Upon request, we can customize the experience for your special occasion.

Categories: General, Groups

Our escape games will have you moving around as you are looking for clues, so you should wear comfortable clothes and shoes. You will not be comfortable with an oversized coat and high-heels 🙂
Be ready to have your heart pumping with excitement!

Category: General

All doors are electronically controlled and you can get out at any time. If you need to exit the room because you feel uncomfortable or for any other reason, you can just depress the emergency exit button located by every door in our rooms – and unlock it.
Note that using the emergency button does not constitute “winning”. 🙂

Category: General

Please give yourself some extra time, and arrive 15 minutes prior to your start time. Games will begin exactly at their appointed time.
We are unable to wait if you are late, and as a result, you may have less than 60 minutes to play. Street parking in the South Street district can be a challenge at peak hours. Please check out our parking recommendations .

Categories: General, Rules

There are several garages around. You can find them here. Street parking is metered and available most of the time.

Note on Weekends, particularly Friday evenings and on a Saturdays, there may be some traffic and trouble finding street parking. Please plan accordingly.
Also, note that Philadelphia Parking Authority around here is pretty strict, so please pay attention (and the meter!).

Categories: General, Getting Here

Most certainly!
We have recognized the need for the community to have a location where people with disabilities can have fun just like everyone else!
The location, the facilities, and the Escape Thai Prison game are wheelchair and ADA accessible.
Please email us or give us a call ahead of booking, if you have special needs or require assistance.

Category: General

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

Categories: General, Rules

If our Game Masters determine the Group pose a danger to themselves or others, they are instructed to warn the group and stop the game.
If you are not allowed behind a wheel, you will do a poor job enjoying the game.

Categories: General, Rules

We are always looking for talented people! If you are passionate, energetic, and a fun individual then we are absolutely interested. Please send your resume to Fun@mindescaperoom.com or stop by our location and meet the team in person.

Category: General

The price per ticket is $30.
Sometimes we run promotions, please check our promotions page.
We have special pricing available for larger groups, call us at (215) 464 6159 or email at fun@mindescaperoom.com

Categories: Booking, General

Our Escape Thai Prison room is very family friendly. You can come in and play the game with your children. Groups with a pet dog, pregnant women or a team with an infant, we had them all!
Escape Jack the Ripper room, has a darker theme and require more concentration and attention to detail. As such it is less suitable for Teens under the age of 15.

Categories: Booking, General

Did Carson Wentz really come in to play your game?
Yes – he did, and they had the best time!

Categories: Booking, General

Booking

Yes, we strongly recommend booking in advance. Especially if you are planning to make a weekend reservation.

Category: Booking

You can try!
If we have room we will certainly let you play, but we do recommend booking in advance.

Categories: Booking, General

You can book online right here on this site, over the phone, or in person.
email to fun@mindescaperoom.com or call us @ (215) 454-6159.

Category: Booking

One per player. “Tickets” are sold per player and each player needs one to participate.

Category: Booking

If you do not see our standard times available on your date of choice, this means that they have been booked. If you wish to book outside of our normal business hours, please call or email us. We will try to accommodate our customers as much as possible.

Category: Booking

Yes. To reschedule, call or email us with your new date and time of choice. You can find available time slots by looking at our interactive calendar. There is no additional charge to reschedule with 48 hours’ notice.

Categories: Booking, Rules

If you must cancel your reservation, we ask for at least 72 hours’ notice. Please call or email us to make a cancellation. We will be sorry to see you go but you will be fully refunded.
Within 24-72 hours we will allow rescheduling to another available date.
23 hours or less, please give us a call and we will make an effort to work it out.

Category: Booking

The price per ticket is $30.
Sometimes we run promotions, please check our promotions page.
We have special pricing available for larger groups, call us at (215) 464 6159 or email at fun@mindescaperoom.com

Categories: Booking, General

By default the rooms are public, however, we can certainly help upon request.
(Escape Thai Prison) For groups of eight and up, we offer private booking complimentary.
(Escape Jack The Ripper) For groups of five and up, we offer private booking complimentary.
For groups with young children, we may offer private booking at our discretion.

If your group does not meet the minimum participants and would like to reserve a private party, we require payment up to the minimum number of participants. Another option is to try and book your experience during a weekday or early on a Sunday.

Categories: Booking, Groups

Our Escape Thai Prison room is very family friendly. You can come in and play the game with your children. Groups with a pet dog, pregnant women or a team with an infant, we had them all!
Escape Jack the Ripper room, has a darker theme and require more concentration and attention to detail. As such it is less suitable for Teens under the age of 15.

Categories: Booking, General

Did Carson Wentz really come in to play your game?
Yes – he did, and they had the best time!

Categories: Booking, General