Frequently Asked Questions

If you are unable to find an answer to your question, feel free to email us or give us a call!
fun@mindescaperoom.com or, (215) 454 6159

Rules

MindEscape believes in a fun experience above all. You will get as many clues as you need or want without penalties or “time deduction”.
You will get the clues on-demand or if the Game Master observes the group is struggling.
You can absolutely instruct our Game Masters not to provide any help

Category: Rules

Yes. To reschedule, call or email us with your new date and time of choice. You can find available time slots by looking at our interactive calendar. There is no additional charge to reschedule with 48 hours’ notice.

Categories: Booking, Rules

Please give yourself some extra time, and arrive 15 minutes prior to your start time. Games will begin exactly at their appointed time.
We are unable to wait if you are late, and as a result, you may have less than 60 minutes to play. Street parking in the South Street district can be a challenge at peak hours. Please check out our parking recommendations .

Categories: General, Rules

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

Categories: General, Rules

If our Game Masters determine the Group pose a danger to themselves or others, they are instructed to warn the group and stop the game.
If you are not allowed behind a wheel, you will do a poor job enjoying the game.

Categories: General, Rules

Groups

Yes, we can. Please contact us when booking your experience. We can accommodate large parties and special occasions. We can tailor the perfect outing whether it is a birthday party, bachelorette or graduation. Employee appreciation or a team building event. We may even customize the experience for that special occasion.

Categories: General, Groups

We can certainly accommodate large parties. For corporate events, we assign different time slots and sometimes we spread it out for a few days.
For large private parties, we can team up with one of the many excellent bars/restaurants on South Street and integrate the room with the outing. It all depends on what will suit you best. Give us a call or send us an email at Fun@MindEscapeRoom.com or (215) 454-6159

Category: Groups

Getting There

There are several garages around. You can find them here: www.southstreet.com/directory-parking-lot/. Street parking is metered and available most of the times. Note that PPA around are pretty strict, pay attention (and the meter :))

Categories: General, Getting There

General

An escape room is a live adventure game. Participants are placed in a room full of original puzzles and clues. You use elements of the room in order to the mystery and the achieve the objective. Some rooms include primary and secondary objectives

Category: General

When choosing an escape room, take into consideration the story line of the room, the number of participants, and the location of the facility. It is very important to look up the online reviews; other participants experience will help you make a decision.

You can research MindEscape on Google, Facebook, Yelp or TripAdvisor. Our rooms can host anywhere between 2 and 11 players, although groups of 4 and up are recommended. The themes of the rooms are “escape the Thai prison” and “escape Jack the ripper”.

Category: General

Escape games require teamwork, communication, delegation, critical thinking, attention to detail, spatial observation and much more. Our games are accessible to wide age ranges. The most successful teams are made up of players with homogenous experiences, skills, background knowledge, and abilities. The more diverse of a team, the better chances you have of success!

Category: General

As a live-action game, participating in an escape room creates opportunities for players to bond and share an experience. The participants are disconnected from their phones and electronics. They have to engage one another creating collaboration and good old fashion team work. It is the perfect team building event and an absolutely fun outing.

Category: General

Your energy and enthusiasm is all you need to escape the room games! In fact, all phones and bags remain in our lockers (you will take the key to the locker with you).

Category: General

You can try!
If we have room we will certainly let you play, but we do recommend booking in advance.

Categories: Booking, General

The minimum age for the “Escape the Thai Prison” is 8 years old. If you have a youngster or two under the minimum age, they are welcome to tag along with a group of adults. Players 16 years and younger must have at least 2 adults in their group
Minimum age for “Jack the ripper” is TBD

Category: General

Absolutely! The relationships within a family create an excellent group of players. Communication and team work are key in an escape game. Word of advice: listen to your kids! They have a unique perception and may notice something you have overlooked

Category: General

It’s possible. Our rooms are spacious enough for up to 11 players and as such contain enough playing elements for everyone. We have NEVER had a group that had a negative experience, playing with another group. In fact, they all LOVED the experience.

However, if you wish to have the time slot exclusively for your group please send us an email to Fun@mindescaperoom.com or call us @ (215) 454-6159. We will block out the room for groups of 8 and more for free.

Category: General

MindEscape Philadelphia currently has two escape rooms in one location: Escape the Thai Prison (Active) and Jack the Ripper (Coming Soon).

Category: General

We find that the size of the group does not matter. It is all about communication and team work. If you feel that your group is too small (just you?) or too big (25 people birthday party or a corporate outing) feel free to contact us at Fun@MindEscapeRoom.com or (215) 454-6159 and we will guide you and make your event special and successful.
Check out our corporate page for additional information.

Category: General

Yes, we can. Please contact us when booking your experience. We can accommodate large parties and special occasions. We can tailor the perfect outing whether it is a birthday party, bachelorette or graduation. Employee appreciation or a team building event. We may even customize the experience for that special occasion.

Categories: General, Groups

Our escape games will have you moving around as you are looking for clues, so you should wear comfortable clothes and shoes. You will not be comfortable with an oversized coat and high-heels 🙂
Be ready to have your heart pumping with excitement!

Category: General

All doors are electronically controlled and you can get out at any time. If you need to exit the room because you feel uncomfortable or for any other reason, you can just depress the emergency exit button located by every door in our rooms – and unlock it.
Note that using the emergency button does not constitute as “wining” 🙂

Category: General

Please give yourself some extra time, and arrive 15 minutes prior to your start time. Games will begin exactly at their appointed time.
We are unable to wait if you are late, and as a result, you may have less than 60 minutes to play. Street parking in the South Street district can be a challenge at peak hours. Please check out our parking recommendations .

Categories: General, Rules

There are several garages around. You can find them here: www.southstreet.com/directory-parking-lot/. Street parking is metered and available most of the times. Note that PPA around are pretty strict, pay attention (and the meter :))

Categories: General, Getting There

Most certainly!
We have recognized the need for the community to have a location where people with disabilities can have fun just like everyone else!
The location, the facilities, and the games are wheelchair accessible.
Please give us a call if you have special needs or require assistance.

Category: General

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

Categories: General, Rules

If our Game Masters determine the Group pose a danger to themselves or others, they are instructed to warn the group and stop the game.
If you are not allowed behind a wheel, you will do a poor job enjoying the game.

Categories: General, Rules

We are always looking for talented people! If you are passionate, energetic, and a fun individual then we are absolutely interested. Please send your resume to Fun@mindescaperoom.com or stop by our location and meet the team in person.

Category: General

Booking

Yes, we strongly recommend booking in advance. Especially if you are planning to make a weekend reservation.

Category: Booking

You can try!
If we have room we will certainly let you play, but we do recommend booking in advance.

Categories: Booking, General

You can book online right here on this site, over the phone, or in person.
email to fun@mindescaperoom.com or call us @ (215) 454-6159.

Category: Booking

One per player. “Tickets” are sold per player and each player needs one to participate.

Category: Booking

If you do not see our standard times available on your date of choice, this means that they have been booked. If you wish to book outside of our normal business hours, please call or email us. We will try to accommodate our customers as much as possible.

Category: Booking

Yes. To reschedule, call or email us with your new date and time of choice. You can find available time slots by looking at our interactive calendar. There is no additional charge to reschedule with 48 hours’ notice.

Categories: Booking, Rules

If you must cancel your reservation, we ask for at least 72 hours’ notice. Please call or email us to make a cancellation. We will be sorry to see you go but you will be fully refunded.
Within 72-24 hours we will allow rescheduling to another available date.
23 hours or less, please give us a call and we will make an effort to work it out.

Category: Booking